From Massimiliano in the office, our local host and the care taker, everyone was most kind, attentive and provided excellent customer service. When we complained about the hard mattresses, they all went above and beyond to make our stay more comfortable by immediately delivering mattress toppers. They were always just a text message away, providing information or helping with restaurant reservations.
The villa is beautiful and modern, clearly showing the creative eye of the owners. The pictures are very accurate, however it wasn’t clear to us that the lower level doesn’t have direct, inside access to the main level of the house. It is connected through an outdoor staircase. It turned out fine for our needs, but it might be an issue for some guests.
The villa is very well equipped with everything you may need and if you’re planning to cook the kitchen won’t disappoint. Although small it includes every size of pot or pan, plenty of plates, glassware, cutlery and everything else you may need.
Ville in Italia also get you started with a “gift basket” that goes way beyond that. It had everything you may need for the first dinner and first breakfast so you don’t have to rush to the store as soon as you put your suitcase down.
Overall it was a great experience and we’d love to book with Ville in Italia again.